How are your plants sized?
Good question! Typically, a small is in a 4 inch pot, a medium in a 6 inch pot, and a large in an 8 inch pot or larger. There are exceptions of course, and we will try to note those on the individual plants. Never hesitate to message us, if you're concerned about the size of a specific plant! We prefer you to be safe, rather than sorry!
Will my plant look just like the plant pictured on your website?
More or less. To be clear, the plants pictured are a representation of the plant you will be buying. There are no identical plants in nature (at least not enough to mass produce), and we cannot photograph each individual plant and have them up on the website- it would totally consume our time. Rather, we try to purchase, grow, and sell similarly sized plants to the one pictured. If its drastically different, we will either replace the picture with a more accurate one, or we will add a variant for this particular sized plant, and price it accordingly. We want to be fair to our customers, and we want no surprises- for you, or for us.
Lets put it like this- When a plant is ordered from us online, whichever staff member that is on the clock at that time, chooses the best looking plant out of the batch, as if they are choosing their own. Naturally, what that means is that at some point, the remaining few will be slightly smaller, slightly less leaves, etc. In general, simply put, they may look like the 'runt of the litter' if you set them next to the first ones that we sent out, but alone, they look just fine! Rest assured that when your order comes through, we will always choose the nicest looking plant out of what's available. Because why wouldn't we?! :) And we DO NOT plan to sell crappy looking products. We wouldn't want to receive that, so we know you wouldn't!
Where is the confirmation of my order?
Once you place an order on our website, our system automatically creates that order, sends a confirmation email to you that the order was received, sends again when the order is fulfilled, when we prepare it for delivery, another when it is scanned by the shipper, and finally, an email once the package has been delivered! Phew!
And we get each of those notifications too! If you don't see any number of those in your inbox, please check your Spam or Junk Mail folders. We've gotten reports that our mail has ended up there, unfortunately. If it still cannot be found, and you have checked the spelling of your email address, and confirmed that it was entered correctly, please send us a message from the numerous options available- either chat with us on our website, through our Facebook or Instagram pages, or send us a text message to 312-882-8585, and we will get right to work investigating the issue.
You can also track your order with the Shop App. Just download Shop from the Play Store for Android, or the App Store for iOS, and follow the prompts to set it up. It automatically collects tracking number info, and keeps track of all your orders in one convenient spot!
Do you have plant XYZ in stock?
We have well over 1500 plants in stock at any given time, and while we try our best to know them all, we sometimes don't have the brain power to do it! But our website does, and that is the best place to check for current inventory. If it shows Sold Out, or Out of Stock, it is not available for sale at that point in time, unfortunately. We may not have the plant in store at that time, we may have it set aside for another customer, or we may have other plans for the plant, whether that is to grow it out, keep it for ourselves, etc. We do our best to keep up with the website accuracy, so please, check there, and know that what it tells you is the case.
You can now sign up to be notified when an item becomes available again.
How do you ship my plants to me?
We put so much effort into making this experience a good one for our customers, in order to prevent any issues coming up due to something that we could have done better. It is tough enough on a plant to be packaged up, stuffed with filler material, then closed into a dark box to be shipped across the country, that we wanted to minimize the impact that it has on the plant's overall health. Yes, there's still a chance that it might arrive with some yellowing on some of the leaves, or may possibly lose a leaf or two- this is a risk that is taken when shipping plants, and while we do everything we can to carefully package your plants, we cannot control what happens to them once they are left with the carrier. **NOTE** It is not normal for one of our plants to arrive to you damaged, but it has happened in the past.
When we package your plants, we do it just before they will go out, to minimize the time spent in a dark box. We then take all the necessary steps to secure the plant inside the container it's being shipped in, to minimize movement within that space. Whether we fill the box with polyfill, or tape down the plant to the sides of the box, or BOTH- we make sure that plant's secure! Then we take them straight to the carrier, at a time that ensures the fastest route to you with as little waiting in between stops. When your plant arrives, you should unpack it immediately, and begin to acclimate your new friend to it's new home. We recommend placing your new plant into a warm, humid space, with medium to bright, but INDIRECT light. Let it rest for 24 to 72 hours for best results and acclimation. Again, there is a chance that yellowing of the leaves may occur, or even that an injury to the plant occurred, like a broken leaf. Occasionally, but not often, this does happen, and will not affect the overall health of the plant. We request that you keep the plant potted in the medium that it comes in, for at least 2 to 4 weeks. Disturbing the roots during this time can cause even more unnecessary stress to your new friend.
Come here to find the answers to frequently asked questions from other customers like you! If your question isn't listed, please, send us a message via email, text, or through the chat function on the website!